Shipping & Returns

SHIPPING POLICY

We want your shopping experience with us to be a good one. Once you place your order you will receive an email confimation of your order.  Please check your confirmation for accuracy. We strive to provide excellent service and to accurately ship our customers’ orders in 72 hours or less. It is important that you inspect your order immediately after receiving it. If you notice your product is damaged or incorrect please call our customer service department immediately.

RETURN POLICY

Items That May Be Returned

Merchandise that has not been removed from its original packaging.

Merchandise that was not shipped correctly

Merchandise that has not been installed. 

Items That May Not Be Returned 

Special order items. Restroom partitions.

Items with shrink wrap that is missing or torn.

Merchandise that is not in its original unopened packaging.

Merchandise that is used or shows signs of installation

Merchandise that is returned with writing on the packaging.

Discontinued merchandise

Special order merchandise

Products under $ 15.00 in value.

Items that were purchased over 30 days ago.

No credit will be given for shipping charges.

 

Defective Merchandise

We will immediately replace defective or incorrect items at our expense.

Return Process

There is a 25% restocking fee on all returned items. We have a 30 day return period. Items must be returned within 30 days from shipment date. The customer is responsible for all return shipping charges. Original Shipping charges will not be refunded. To ensure a hassle-free return, please follow these steps:

  1. Call our customer service department at 1-866-610-8889
  2. We will email you a Return Goods Authorization (RGA) form that you must include in your return package.
  3. Follow the general return instructions in the email we send you and ship the package back via UPS or USPS. It is advised that you obtain a tracking number, receipt, or confirmation of your shipment.
  4. Send your return to our warehouse for processing. We cannot issue credit for any items that are damaged during return shipment due to improper packaging.
  5. Please allow 7-10 business days, depending on what shipping method you select, for the return to be received back at our warehouse.
  6. Once the return is received back at our warehouse, please allow 7-10 business days for our credit department to issue a refund less any restocking fees and shipping costs.

Use of this site implies your acceptance of the above-described terms.